Shipping Policy

Delivery times

• Processing times: 1–3 business days

Orders placed on business days are usually processed within 1 business day.

Orders placed on Friday evenings or during the weekend may require longer processing times.

If your order contains printed products or products with artistic elements, production may take up to 5 additional business days. We will complete this process as quickly as possible without compromising quality.

• Delivery time after shipment: 5–15 business days

Once prepared, your order will be shipped within this time frame.

How to place an order

Choose your product:

Go to the product page you want and click the “Add to Cart” button.

Confirm your selection:

Before proceeding, please ensure you have selected the correct size, color, or model.

Checkout stage:

Click “Proceed to checkout” and enter your shipping details.

Confirm your address:

On the shipping page, please ensure the address you have provided is correct.

📦 Note: We offer free shipping—all shipping costs are covered by us.

Payment options:

In a secure payment environment with SSL protection, you can pay via:

• Klarna (Pay later)

• Credit card (AMEX, Mastercard, Maestro, Visa)

• PayPal

• EPS

• SOFORT (instant bank transfer)

Complete your order:

Click on “Complete purchase” and follow the instructions provided by your payment service provider.

Do you have any questions?

Our customer service team is here to help:

📩 info@candacechloejewelry.com

Information about order shipping

• We will process and ship your order as quickly as possible.

• To keep prices competitive, we use collective shipping, which helps reduce shipping costs and the impact on the environment.

• Please note: Due to high demand or delays related to COVID-19, delivery times may vary. Thank you for your understanding!

Do you need urgent delivery?

If you believe your order needs to be delivered immediately, please contact us by email.

Our customer service team will do their best to offer you the best solution.